Privacy Policy
At Flower Luxe, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or place an order on www.flowerluxe.in.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you browse or order from Flower Luxe, we may collect the following information:
Personal Information
- Name
- Mobile number
- Email address
- Delivery address
- Billing details
Order & Usage Information
- Products purchased
- Delivery preferences (same-day, midnight, etc.)
- IP address and browser details
- Pages visited on our website
2. How We Use Your Information
We use your information to:
- Process and deliver your orders on time
- Provide same-day, express, or midnight delivery services
- Communicate order confirmations, delivery updates, and support messages
- Improve our website, products, and customer experience
- Send promotional offers and discounts (only if you opt in)
We do not sell or rent your personal data to third parties.
3. Payment Security
All online payments on Flower Luxe are processed through secure and trusted payment gateways.
We do not store your credit/debit card details on our servers.
4. Cookies Policy
Our website uses cookies to:
- Improve website performance
- Remember user preferences
- Analyse traffic and user behaviour
You can choose to disable cookies through your browser settings, but this may affect some website features.
5. Sharing of Information
We may share limited information only with:
- Delivery partners (to complete your order)
- Payment gateways (to process payments)
- Legal or regulatory authorities if required by law
All partners are required to keep your data secure.
6. Data Protection & Security
We take reasonable technical and organisational measures to protect your data from:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
However, no online platform is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion of your data
- Opt out of marketing communications at any time
For such requests, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites.
Flower Luxe is not responsible for the privacy practices or content of those external sites.
9. Changes to This Policy
Flower Luxe may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Flower Luxe
📍 C-30, Laxmi Park, Nangloi, New Delhi – 110041
📞 Phone: +91 9540018400, +91 8588985985
📧 Email: officialflowerluxe@gmail.com
Last updated: January 2026