Flower Luxe

stay tuned for offers and discounts

Return Refund Policy

Return & Refund Policy

At Flower Luxe, customer satisfaction is our priority. As we deal in fresh and perishable products, please read our Return & Refund Policy carefully before placing an order on www.flowerluxe.in.

1. No Return Policy for Perishable Items

  • Flowers, cakes, and edible items are non-returnable due to their perishable nature.
  • Once delivered, products cannot be returned or exchanged.

2. Damaged or Incorrect Products

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect (different from what you ordered)

Please inform us within 24 hours of delivery with clear images of the product.

After verification, we may offer:

  • A replacement, or
  • A partial/full refund, at our discretion

3. Quality Concerns

  • Minor variations in flower arrangement, cake design, or colour are natural and not considered defects.
  • Complaints related to freshness or quality must be reported within 24 hours of delivery.
  • Requests raised after this period will not be accepted.

4. Cancellation & Refund Eligibility

  • Same-day delivery, express delivery, and midnight delivery orders are non-cancellable.
  • For advance orders, cancellation requests must be made at least 24 hours before the delivery date.
  • Approved refunds will be processed to the original payment method.

5. Non-Refundable Charges

The following charges are non-refundable:

  • Delivery charges
  • Express delivery fees
  • Midnight delivery charges
  • Convenience or service fees

6. Non-Delivery Cases

No refunds will be provided if delivery fails due to:

  • Incorrect or incomplete address
  • Unreachable recipient
  • Restricted access locations
  • Customer unavailability

7. Refund Processing Time

  • Approved refunds will be processed within 5–7 working days.
  • Refund timelines may vary depending on the bank or payment provider.

8. How to Request a Refund

To raise a return or refund request, please contact us with:

  • Order ID
  • Reason for request
  • Product images (if applicable)

Contact Details:
📧 Email: officialflowerluxe@gmail.com
📞 Phone: +91 9540018400, +91 8588985985

9. Policy Updates

Flower Luxe reserves the right to modify this policy at any time without prior notice.
Updated policies will be published on this page.

10. Contact Us

For any questions related to returns or refunds, please reach out to:

Flower Luxe
📍 C-30, Laxmi Park, Nangloi, New Delhi – 110041
📞 Phone: +91 9540018400, +91 8588985985

📧 Email: officialflowerluxe@gmail.com