Flower Luxe

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Terms Conditions

Terms & Conditions

Welcome to Flower Luxe. By accessing or using our website www.flowerluxe.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

  • Flower Luxe is an online gifting platform offering flowers, cakes, gifts, and celebration combos with delivery across Delhi and selected locations.
  • By placing an order on our website, you confirm that you are at least 18 years old or using the website under parental guidance.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Images

  • All product images displayed on the website are for reference purposes only.
  • Actual products may vary slightly in shape, design, colour, or arrangement due to availability, seasonality, or florist discretion.
  • Cakes and flowers are handmade and fresh; minor variations are natural and acceptable.

3. Pricing & Payments

  • All prices mentioned on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • Prices may change without prior notice.
  • Payments are processed through secure payment gateways.
  • Flower Luxe does not store your card or payment details.

4. Order Confirmation & Cancellation

  • An order is considered confirmed only after successful payment and receipt of an order confirmation message/email.
  • Orders once placed cannot be cancelled or modified on the same day of delivery.
  • For advance orders, cancellation requests must be raised at least 24 hours before the delivery date.

5. Delivery Policy

  • We offer same-day delivery, express delivery, and midnight delivery, subject to availability and serviceable locations.
  • Delivery time slots are estimates and may vary due to traffic, weather, or unforeseen circumstances.
  • In case the recipient is unavailable, our delivery partner may:
    • Leave the order with a neighbour/security (if permitted), or
    • Attempt re-delivery (additional charges may apply).

6. Non-Delivery Scenarios

Flower Luxe will not be responsible for delivery failures due to:

  • Incorrect or incomplete address details
  • Unreachable recipient
  • Restricted entry locations (hostels, offices after hours, hospitals, etc.)
  • Natural calamities, strikes, or force majeure events

No refunds will be provided in such cases.

7. Replacement & Complaints

  • Any quality-related concerns must be reported within 24 hours of delivery along with clear images.
  • Replacement or resolution will be provided at Flower Luxe’s discretion after verification.
  • Complaints raised after 24 hours will not be entertained.

8. Refund Policy

  • Refunds, if approved, will be processed to the original payment method within 5–7 working days.
  • Delivery charges, midnight charges, and express delivery fees are non-refundable.

9. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Flower Luxe.
  • Any unauthorised use, copying, or reproduction is strictly prohibited.

10. User Conduct

You agree not to:

  • Misuse the website or services
  • Provide false or misleading information
  • Attempt to harm or disrupt website functionality

Flower Luxe reserves the right to block access if misuse is detected.

11. Limitation of Liability

Flower Luxe shall not be liable for:

  • Indirect or incidental damages
  • Emotional distress caused by delayed or failed delivery
  • Allergic reactions to cakes or flowers (customers are advised to check ingredients before ordering)

12. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of Delhi courts only.

13. Contact Information

For any queries related to these Terms & Conditions, please contact:

Flower Luxe
📍 C-30, Laxmi Park, Nangloi, New Delhi – 110041
📞 Phone: +91 9540018400, +91 8588985985
📧 Email: officialflowerluxe@gmail.com